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Started by Paul Terlemezian in Georgia LEARNS 2022 Jun 18. 0 Replies

Segment 8 (2022) Question

Started by Paul Terlemezian in Georgia LEARNS 2022 Jun 18. 0 Replies

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What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…



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Bill Crose will lead this conversation.

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The (blasphemous) premise of this session: Industries worldwide have great opportunities to improve their products and services, therefore profits, by CUTTING TRAINING & professional development at executive, management, and producer levels, then replace that training with measurable, mobile workflow learning and performance assurance delivered to producers/service providers. This can be accomplished with (you got it) wearables!

Through guided discussion, this session's participants will complete and take away a Wearable Selector Matrix that indicates which wearable technology is best for targeted jobs and outcomes, as well as note when wearables aren't the best solution. Participants will also be among the first to learn about and get the opPortunitY To raise a Hand to fIeld test A new and patented mobile workflow learning + performance assurance wearable.

But, why wait to start the discussion?!

These days it's very popular and largely agreed that robots are taking over the world. But the reality is, there's still far more people in the world working with their hands than not, nearly every industry in the world relies on people who work with their hands, and this will likely not change any time soon. To illustrate, these workers aren't just fast food and retail workers, they're medical/dental/healthcare, emergency/law enforcement, installers/repairers, chemists/microbiologists/life science, and many other workers. Also included are all the innovators whom we hope will always be around. These are the people who make the first of everything including the next robot model and meatless meat and all the processes that continuously improve products/services. So, let's not overlook or bypass the importance of people who work with their hands just yet.

Your industry likely depends on workers who produce a product or service that is sold at a profit, but just as likely, scrimps on helping those workers perform their jobs. Your industry probably depends on those workers more than any others as was most recently illustrated by a 4-week autoworker strike. Still, according to Training Magazine's 2018 Industry report*, your industry is also highly likely to spend more on manager & executive performance than producers. In all fairness, training people who work with their hands has been greatly hampered by the Forgetting Curve** and the inability of people who work with their hands to efficiently & safely use traditional support & workflow learning tools. But the options have dramatically changed and that change will accelerate with greater understanding of how wearables, mobile workflow learning, and performance assurance impact products, services, and profits.

Let's also acknowledge there's more to life than profit, but profit can also be derived from good works. We can discuss the productivity and social loss our society experiences by locking people out of the workforce who desperately want to work, become independent, and stay independent longer. These are people including some of our own friends, family, and neighbors, as well as possibly our future selves who live unemployed with visual, memory, attention, and other disabilities but could perform meaningful, compensable work with the help of certain wearables.  

Your turn; point or counter-point?




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