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GLN ReachOutAbout - Balancing Work and Life: Is There a Better Way?

Started by Paul Terlemezian in GLN ReachoutAbouts. Last reply by Yvette Francis on Wednesday. 1 Reply

Topic: GLN ReachOutAbout - A Better WayTime: Jul 16, 2024 12:00 PM Eastern Time (US and Canada)…Continue

GLN LearnAbout - Raising Capital for an EdTech Startup - 13 March, 2024 - Noon Eastern

Started by Paul Terlemezian in GLN LearnAbouts Mar 4. 0 Replies

Learner: Dr. Marilyn CarrollLearn with Dr. Carroll and other entrepreneurs interested in raising capital for their EdTech Startup.The format of this session will be:Marilyn will explain what she wishes to learn about - and whyShe will ask each of…Continue

GLN TeachAbout - Integrative Debating - Glenn Meier, February 29, 2024, 3:00 - 3:45 PM Eastern USA

Started by Paul Terlemezian in GLN TeachAbouts Feb 11. 0 Replies

Earlier this year, Glenn responded to the Conscious Capitalism/Georgia LEARNS Pluralism event by sending an email via LinkedIn. His message included:"...the magic lies in an agreed upon process for making the conversation a "fair fight."  In my…Continue

GLN 2023 - TeachAbout - Purpose

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 26, 2023. 0 Replies

Is it possible or desirable to differentiate purpose from passion?Session Leader: Donald JenkinsThe format of this session will be:Five minutes of welcome and…Continue

GLN 2023 - Hidden About - Humble Inquiry - Scaling

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 25, 2023. 0 Replies

Is humble inquiry real or imagined?Is it desirable? If so - when? If not - why?Session Leader:…Continue

GLN 2023 - Open Forum Conversation - BYOT

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 25, 2023. 0 Replies

BYOT = Bring Your Own TopicThese sessions are offered to allow for open forum conversation and/or the opportunistic creation of breakout rooms to allow for self-directed conversations.Breakout rooms will be preset. Participants may:Choose an open…Continue

GLN 2023 - TeachAbout - Cheat Codes for Life

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 24, 2023. 0 Replies

The Surprisingly Simple Cheat Codes for Happiness, Creativity, and Human Performance.If you are human, there is something in this session for you.We live in a world of algorithms. Relatively simple pieces of logic and actions that govern everything.…Continue

GLN 2023 - Panel Discussion - Innovation

Started by Paul Terlemezian in Georgia LEARNS 2023. Last reply by Paul Terlemezian Nov 27, 2023. 2 Replies

What is the opposite of innovation? Might it be stagnation?How do we know something is an innovation?This session will be the traditional Georgia LEARNS Plus-BYOL-Plus format:First 15 minutes: The humorists will share their perspective on the topic…Continue

GLN 2023 - ExploringPossibilitiesAbout - Hardwiring

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 21, 2023. 0 Replies

Session Leader: Chuck RussellThe Session Format is the following:1. You will be asked to accept the premise that it is possible to know why you are failing to do…Continue

GLN 2023 - TeachAbout - Simulations 2024

Started by Paul Terlemezian in Georgia LEARNS 2023. Last reply by Paul Terlemezian Nov 30, 2023. 1 Reply

Session Leader: Eric BluesteinThe format of this session will be:1.Eric will explain what he wishes to learn about Simulations - and why.2.He will ask…Continue

Blog Posts

What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity. We were simply responsible for TRAINING. At some point, we started calling ourselves the Learning Department and were happy to say we captured & reported learning data. We were proud to report all of our learners achieved passing scores we randomly assigned to tests we gave immediately after training events. We knew learners would forget 50-60% of the content we delivered very quickly but didn't know it was within the first hour of our training events. We knew performance support (PS) was highly effective but it didn't provide the training or learning data we needed to justify a larger budget, so a PS aka workflow learning option was rarely offered. Our clients were never really satisfied with either data types we gave them when they asked us to enumerate the return on their investment. 

It wasn't entirely our fault that we communicated the training department's value in training & learning terms. We knew we needed PERFORMANCE data. Specifically, we needed performance data at process STEP granularity before and after training events and we needed pay rates to accurately translate time savings to money. We simply didn't have a means for capturing that data. The Marketing department had a very expensive system that captured sales data, but they were loathe to share it for obvious reasons. The training/learning/performance department needed its own system for capturing PERFORMANCE data. It couldn't be terribly expensive, it couldn't interrupt workflows, it had to be safe, operate hands-free, and it had to defeat the "Forgetting Curve".

If your business ultimately depends on people who make things with their hands and are still reporting training or learning data, it's time to discuss a mobile workflow learning/performance assurance option. 

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Comment by Henry E. Liebling on November 11, 2021 at 2:52pm

I strongly agree that we need performance data at process STEP granularity !!!!!!

Nice piece, Bill

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