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GLN Insights - NLD - New Leader Development

Started by Paul Terlemezian in GLN Insights. Last reply by Paul Terlemezian 22 hours ago. 7 Replies

New Leader Development - In a world full of leadership content, it’s easy for an emerging or aspiring manager to get overwhelmed. Companies promote high achieving individuals who are absolute rockstars as individual contributors and wish to…Continue

GLN Point-of-View - The Future of Learning

Started by Paul Terlemezian in GLN - Point-of-View. Last reply by Paul Terlemezian Aug 19. 2 Replies

The Georgia LEARNS Now Point-of-VIew process usually includes the following:A series of informal conversations that reveal something worth having a point-of-view about.A survey intended to learn from others regarding the "something"A GLN event…Continue

GLN Insights - TLP -Technology Leaders Playbook

Started by Paul Terlemezian in GLN Insights. Last reply by Mayank Nawal Aug 18. 3 Replies

“Technology Leadership Playbook is designed to provide practical, contemporary leadership techniques to help navigate current issues facing technology leaders and executives. The course explores current topics using case studies, recent articles and…Continue

GLN ReachOutAbout - Balancing Work and Life: Is There a Better Way?

Started by Paul Terlemezian in GLN ReachoutAbouts. Last reply by Yvette Francis Jul 10. 1 Reply

Topic: GLN ReachOutAbout - A Better WayTime: Jul 16, 2024 12:00 PM Eastern Time (US and Canada)…Continue

GLN LearnAbout - Raising Capital for an EdTech Startup - 13 March, 2024 - Noon Eastern

Started by Paul Terlemezian in GLN LearnAbouts Mar 4. 0 Replies

Learner: Dr. Marilyn CarrollLearn with Dr. Carroll and other entrepreneurs interested in raising capital for their EdTech Startup.The format of this session will be:Marilyn will explain what she wishes to learn about - and whyShe will ask each of…Continue

GLN TeachAbout - Integrative Debating - Glenn Meier, February 29, 2024, 3:00 - 3:45 PM Eastern USA

Started by Paul Terlemezian in GLN TeachAbouts Feb 11. 0 Replies

Earlier this year, Glenn responded to the Conscious Capitalism/Georgia LEARNS Pluralism event by sending an email via LinkedIn. His message included:"...the magic lies in an agreed upon process for making the conversation a "fair fight."  In my…Continue

GLN 2023 - TeachAbout - Purpose

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 26, 2023. 0 Replies

Is it possible or desirable to differentiate purpose from passion?Session Leader: Donald JenkinsThe format of this session will be:Five minutes of welcome and…Continue

GLN 2023 - Hidden About - Humble Inquiry - Scaling

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 25, 2023. 0 Replies

Is humble inquiry real or imagined?Is it desirable? If so - when? If not - why?Session Leader:…Continue

GLN 2023 - Open Forum Conversation - BYOT

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 25, 2023. 0 Replies

BYOT = Bring Your Own TopicThese sessions are offered to allow for open forum conversation and/or the opportunistic creation of breakout rooms to allow for self-directed conversations.Breakout rooms will be preset. Participants may:Choose an open…Continue

GLN 2023 - TeachAbout - Cheat Codes for Life

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 24, 2023. 0 Replies

The Surprisingly Simple Cheat Codes for Happiness, Creativity, and Human Performance.If you are human, there is something in this session for you.We live in a world of algorithms. Relatively simple pieces of logic and actions that govern everything.…Continue

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What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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Segment 3(17) – Business Models (Brakes or Accelerators?)

Chris Anderson challenged us in "Free" to challenge our thinking so that we could understand how current (e.g. 2009)  business models were different from the past (e.g 1980's.)

Georgia LEARNS 2016 helped us explore thinking models inspired by "Business Model Generation."

The Accountable Learning Organization model uses "Business Model Generation" to enable executives to design business solutions (not "just" training solutions.)

Each panelist will be asked to respond to how "Business Model Generation" relates to their application of the Accountable Learning Model to a current problem (one of the 10 defined on 2016 or a different one of their choice.)

Here is link to help you learn more about "Business Model Canvas." - http://ifivealliances.ning.com/group/business-model-generation

Remarkable Speaker: Josh Turknett https://www.linkedin.com/in/josh-turknett-md-66ab57b5/

Moderator: Mike Woodard https://www.linkedin.com/in/michael-woodard-ma-pte-pi-334ba03/

Panelists:

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Until I read "Business Model Generation" the term "Business Model" was just a buzzword to me (perhaps that is due to my Liberal Arts Math Degree overriding my 30 years of business experience!) Since then, however it is a well-defined 9 piece puzzle (each piece having texture and depth!)

I have also seen company growth, profitability and value limited by a adhering to a less effective business model (brakes) than what others have applied.

I have seen traditional products gain new life via new business models.

I have seen innovations that would have been delayed or dead with previous business models become dominant because of their choice of business model (accelerator?)

During this breakout session of Georgia LEARNS 2017, we discussed how you need to get into the skin of your customer to really understand how you are adding value to them or their business - in real life.  Where the value is, that's where the commercial opportunity is.  And it's where customers are willing to invest.

My favorite comments from our discussion included:

  • "Our customers ask for [that] all the time, but it's not what we do - it's not our business model."
Why don't you change your business model?
  • "The real value is what they experience at the end, when it all comes together and delivers results."
How about moving the value earlier in how you deliver - how can your model be more agile?
  • "[They] don't really understand the value of what we deliver.  They only see the collateral at the end, not what goes into it."
In education, you always have an uneducated buyer.  How can you better articulate the value you add - in the language of your buyer.  
Everyone appreciates the shiny green trash cans in the park, but no one thinks about the army of sanitation workers, the equipment, or the processing facilities. [Reference:  Chinua Achebe - Things Fall Apart.]  How can you shift the way your business model is structured to match the value your customer experiences, when they experience it?

Thanks Stephanie - great advice about "get into the skin of your customer." While it is important to appreciate a service like the Post Office - would they be more effective if they realized that there is no value added for their clients by expecting them to find a way to buy postage (e.g. wait in line) and no value added for their clients by expecting them to wait several days for an item to be delivered (mindful of weekends, holidays, distance and time of day.)

On second thought - maybe life would be better if emails were only delivered:

  • Once a day
  • Never on Sunday
  • Only during business hours
  • With a fee paid by the sender!

Interesting ... I recently heard that a huge percent of the psychological value in a vacation is in the 'anticipation' phase - what if when the post office knew it had picked something up for delivery to you, they could let you know it was on its way ... and provided a picture of it, and how many others in my area are expecting a similar one, and whether I can redirect it somewhere while in transit since I might not be there when it arrives

Very clever - in fact we have just signed up for a daily service where the post office scans the mail that it is expecting to deliver to us today and sends an email with the scans attached. We have known about this for a while but only signed up for it after having mail delivered after 9PM on several occasions and recently two days in a row with no mail. Service has been so poor we never know when to check for the mail.

With your idea - however - they could send me the scan when the sender mailed it versus the local carrier bundling it - that might be more interesting!

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