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What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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Bill Crose
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  • Rochester, MI
  • United States
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Bill Crose replied to Paul Terlemezian's discussion GLN TeachAbout - Performance Assurance - Bill Crose - February 16, 2022
"Thanks all who joined the conversation! Some notes about performance assurance: * An assurance is the promise of positive results. Who doesn't want assurance?? Training cannot assure performance. In fact, up to 60% of all training is forgotten…"
Feb 16
Bill Crose replied to Paul Terlemezian's discussion GLN TeachAbout - Performance Assurance - Bill Crose - February 16, 2022
"Innovation and change are accelerating. The US Patent Office granted 51,000 patents in 1979 and 391,000 in 2019. At that rate there could be 40 MILLION patents granted over the next 40 years. Each of those patents represents a potential new product,…"
Feb 16
Bill Crose commented on Paul Terlemezian's page Georgia LEARNS 2021 - November 10, 11, and 12 - What Do You Do with an Idea?
"Follow up from today's "Ideas" discussion. There were 55,000 patents issued in 1979 and 399,000 patents granted in 2019. At that rate, there will be 34 million patents granted between 2019 and 2049 rising from 399,000 per year to 1.9…"
Nov 11, 2021
Henry E. Liebling commented on Bill Crose's blog post What Are You Measuring?
"I strongly agree that we need performance data at process STEP granularity !!!!!! Nice piece, Bill"
Nov 11, 2021
Bill Crose commented on Paul Terlemezian's page Georgia LEARNS 2021
"I love the theme! << Sorry, I'm a little behind in my GL comms. >> There's so much you can build around that theme including, "How to Know and Idea can be Monetized", "When to Talk About an Idea and to…"
Feb 27, 2021
Bill Crose posted a blog post

Try It's Now Available

Thanks everyone for joining this week's conversation focused on "What's Next". Thanks to you, I added some new items to my Dry Erase board.We've created a "bunch" of Admin logins to let our friends see what Pythia is all about. You may already have heard it's mobile intelligence augmentation + mobile performance assurance. It verbally delivers step-by-step work instructions, on demand, hands-free, globally, via Bluetooth, then reports the time users spent on each step along with their…See More
Feb 5, 2021
Bill Crose posted a blog post

Launch Time: Free TryIts

We're ready to launch Pythia! "TryIts" are available for everyone at GeorgiaLEARNS who wants to check it out. contact me and I'll hook you up for free!!As a reminder, Pythia is a mobile performance assurance + mobile workflow learning + continuous improvement system. It verbally delivers step-by-step work instructions on demand, globally, hands-free, reports the time users spend on each STEP, and reports user feedback.Thanks to all for your support.See More
Dec 17, 2020
Bill Crose commented on Paul Terlemezian's page Georgia LEARNS 2020 - Creating The Return of Revenue (ROR)
"Regarding Return of Revenue... I hope we have our first revenue by November.  :-)"
Aug 17, 2020
Bill Crose replied to Paul Terlemezian's discussion Segment 3(19) – Kirkpatrick - Thomas Spahr - Vice President of Talent Management and Development at The Home Depot
"Will Thalheimer says ROI does fit into Tier 8.  We're now discussing which tier performance assurance would fit. Performance assurance being a system that requires following step-by-step instructions without specific training or learning.…"
Nov 11, 2019
Bill Crose replied to Paul Terlemezian's discussion Segment 3(19) – Kirkpatrick - Thomas Spahr - Vice President of Talent Management and Development at The Home Depot
"I loved hearing what THD is doing. What I REALLY need from them though, is a way to reduce my trips to the store from 3+ to just 1. :-)      The mobile devices and learning options at THD are very nice, appear well-designed, and…"
Nov 11, 2019
Bill Crose replied to Paul Terlemezian's discussion AR/VR/AI (Shaunda Paden)
"Thanks, Subhajit! "
Nov 11, 2019
Bill Crose replied to Paul Terlemezian's discussion Course Careers (Troy Buckholdt)
"My wife is Director of Continuing Ed for a Michigan public University. Last night we had another conversation about how higher ed must change and I mentioned what you're doing. We reviewed & agreed Education is for distant future work,…"
Nov 11, 2019
Bill Crose replied to Paul Terlemezian's discussion Segment 2(19) – Accountable Learning Organization Adaptable Framework Workshop
"I'm currently stuck on the Culture piece. I know it's popular to warn performance improvement practitioners to mind organizational culture first and foremost, but "fitting" a culture suggests constraining growth to existing…"
Nov 10, 2019
Bill Crose replied to Paul Terlemezian's discussion Segment 10(19) – "Why We Don't Get ROI" - Stephanie Crowe - Vice President Human Resources at Ingenico Inc.
"Hi Stephanie! Thanks for doing this session. Rob Brinkerhoff was my grad school advisor, so this has always been an important topic for me. From my perspective, the biggest reasons organizations fail to deliver an ROI includes their lack of…"
Nov 10, 2019
Bill Crose replied to Paul Terlemezian's discussion Phd in ID – (Matt Meador)
"Hi Matt! It was nice meeting you in person at GL. We didn't get much time to talk there, but I went in with the experience of a learning organization as defined by Jeanne Meister (Corporate University) and am ready to help companies change from…"
Nov 10, 2019
Bill Crose replied to Paul Terlemezian's discussion Course Careers (Troy Buckholdt)
"Hi Troy, It was good to catch up with you. I have to be honest & say I didn't really see how we could be on the same page until our Thursday discussion. As it turns out, I agree with you that there are ways to start & advance a…"
Nov 10, 2019

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Bill Crose's Blog

Try It's Now Available

Posted on February 5, 2021 at 4:24pm 0 Comments

Thanks everyone for joining this week's conversation focused on "What's Next". Thanks to you, I added some new items to my Dry Erase board.

We've created a "bunch" of Admin logins to let our friends see what Pythia is all about. You may already have heard it's mobile intelligence augmentation + mobile performance assurance. It verbally delivers step-by-step work instructions, on demand, hands-free, globally, via Bluetooth, then reports the time users spent on each step along with…

Continue

Launch Time: Free TryIts

Posted on December 17, 2020 at 12:56pm 0 Comments

We're ready to launch Pythia! "TryIts" are available for everyone at GeorgiaLEARNS who wants to check it out. contact me and I'll hook you up for free!!

As a reminder, Pythia is a mobile performance assurance + mobile workflow learning + continuous improvement system. It verbally delivers step-by-step work instructions on demand, globally, hands-free, reports the time users spend on each STEP, and reports user feedback.

Thanks to all for your support.

What Are You Measuring?

Posted on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

Continue

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