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GLN 2024 - University of East London Internships

Started by Paul Terlemezian in Georgia LEARNS 2024 on Tuesday. 0 Replies

Weekly Recurring Meeting - Wednesdays at Noon Eastern USA, 5PM UK TimeDecember 18, 2024 and then Weekly beginning January 8th through April 30th - 2025…Continue

GLN 2024 - MAX Annual Meeting and MAX Update

Started by Paul Terlemezian in Georgia LEARNS 2024 on Monday. 0 Replies

I will be attending the MAX Annual Meeting and will have an update to share at 11:00 AM on Friday, December 13th in MAX Update…Continue

GLN 2024 - AI Driven Needs Analysis

Started by Paul Terlemezian in Georgia LEARNS 2024 Dec 6. 0 Replies

Wednesday, December 11, 2024 at 3:00 PMSession Leader: Bill Crose…Continue

GLN 2024 - Early Childhood Literacy

Started by Paul Terlemezian in Georgia LEARNS 2024 Nov 25. 0 Replies

Friday, December 13, 2024 - noon Eastern USAhttps://us02web.zoom.us/j/89895585667?pwd=nSM3X2YA87Cj5CbPl0N3SCZvRI89K5.1Meeting ID: 898 9558 5667Passcode:…Continue

GLN 2024 - Humble Inquiry

Started by Paul Terlemezian in Georgia LEARNS 2024 Nov 25. 0 Replies

Friday, December 6, 2024 - 9:15 AM Eastern USASession Leader: Bobbie DavisPlease consider viewing this video that offers insight on…Continue

GLN 2024 - Potential Partner

Started by Paul Terlemezian in Georgia LEARNS 2024 Nov 25. 0 Replies

Thursday, December 5, 2024 - 3:00 PM Eastern USAThursday, December 12, 2024 - 3:00 PM Eastern USAAn area of innovation that we are focused on is to leverage the nature of Georgia LEARNS Conference to initiate or accelerate a project by collaborating…Continue

GLN 2024 - Politics & Other Divisive Topics in the Workplace

Started by Paul Terlemezian in Georgia LEARNS 2024. Last reply by Paul Terlemezian Dec 5. 1 Reply

Thursday, December 5, 2024 - 9:00 AM Eastern USAhttps://us02web.zoom.us/j/89895585667?pwd=nSM3X2YA87Cj5CbPl0N3SCZvRI89K5.1Meeting ID: 898 9558 5667Passcode:…Continue

GLN 2024 - Brenau Persuasive Speeches

Started by Paul Terlemezian in Georgia LEARNS 2024 Nov 25. 0 Replies

Thursday, December 12, 2024 - 11:00 AM Eastern USAA group of students being taught by Professor Anna Deeb at…Continue

GLN 2024 - Kintsugi and Humor?

Started by Paul Terlemezian in Georgia LEARNS 2024. Last reply by Paul Terlemezian Nov 25. 1 Reply

Tuesday, December 3, 2024 - 1:00 PMMichael Ruege will lead this session.…Continue

GLN 2024 - The Future of Employment

Started by Paul Terlemezian in Georgia LEARNS 2024 Nov 25. 0 Replies

Tuesday, December 3, 2024 noon Eastern USAThursday, December 12, 2024 2:00 PM Eastern USA…Continue

Blog Posts

What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity. We were simply responsible for TRAINING. At some point, we started calling ourselves the Learning Department and were happy to say we captured & reported learning data. We were proud to report all of our learners achieved passing scores we randomly assigned to tests we gave immediately after training events. We knew learners would forget 50-60% of the content we delivered very quickly but didn't know it was within the first hour of our training events. We knew performance support (PS) was highly effective but it didn't provide the training or learning data we needed to justify a larger budget, so a PS aka workflow learning option was rarely offered. Our clients were never really satisfied with either data types we gave them when they asked us to enumerate the return on their investment. 

It wasn't entirely our fault that we communicated the training department's value in training & learning terms. We knew we needed PERFORMANCE data. Specifically, we needed performance data at process STEP granularity before and after training events and we needed pay rates to accurately translate time savings to money. We simply didn't have a means for capturing that data. The Marketing department had a very expensive system that captured sales data, but they were loathe to share it for obvious reasons. The training/learning/performance department needed its own system for capturing PERFORMANCE data. It couldn't be terribly expensive, it couldn't interrupt workflows, it had to be safe, operate hands-free, and it had to defeat the "Forgetting Curve".

If your business ultimately depends on people who make things with their hands and are still reporting training or learning data, it's time to discuss a mobile workflow learning/performance assurance option. 

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Comment by Henry E. Liebling on November 11, 2021 at 2:52pm

I strongly agree that we need performance data at process STEP granularity !!!!!!

Nice piece, Bill

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