GLN TeachAbout - Customer Centricity - Mary Ritz - March 9, 2022

[Paul Terlemezian]

Expert: Mary Ritz

Format:

Four - 10 Minute Segments

1. Facilitated conversation amongst LEARNERS (panelists) on the topic
   1. in the presence of an expert
   2. who is muted and off-camera
2. Expert presentation
3. Facilitated conversation amongst LEARNERS on the Presentation
   1. agree on questions to ask the expert
   2. who is again muted and off-camera
4. Facilitated conversation including the expert
   1. who may or may not choose to answer the questions
   2. who may pose questions of their own!

Topic: Georgia LEARNS TeachAbout - Customer Centricity - Mary Ritz
Time: Mar 9, 2022 11:00 AM Eastern Time (US and Canada)

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Passcode: 392968
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[Paul Terlemezian]

Wouldn't every business claim to be customer-centric?

What other choices are there?

• Employee
• Owner
• Community
• Cause

Is there only one centricity per entity?

Is there a hierarchy of centricities?

[Henry E. Liebling]

Paul and everyone, 

For me, this TeachAbout was like the greatest 2-course dinner.  First, we had overwhelmingly tasty appetizers and a meal provided by "us."  Then, Mary served us the most delicious meal and the finest wine.

Memorable.  Henry Liebling. 

[Paul Terlemezian]

Henry - terrific analogy!

You are one of the chefs!