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GLN TeachAbout - How Customer Training Drives Customer Success - Katie Warvel

Started by Paul Terlemezian in GLN TeachAbouts. Last reply by Paul Terlemezian Mar 18. 1 Reply

Session Leader Katie WarvelWhen designing training for customers, what assumptions do you make and how does that impact your work?Customer training often…Continue

GLN TeachAbout - The Revenue Triangle for Startups - Joseph Akpan

Started by Paul Terlemezian in GLN TeachAbouts. Last reply by Daniel Shorr 20 hours ago. 1 Reply

Session Leader Joseph AkpanThe Core Premise: Every founder is chasing growth, but sometimes in the rush to scale, they treat the three most important levers…Continue

GLN 2025 - Brenau Gen Z Communication Live

Started by Paul Terlemezian in Georgia LEARNS 2025 Nov 3, 2025. 0 Replies

This event will be the fourth time that the Georgia LEARNS Community has learned with Professor Anna Deeb's SP108W Fundamentals of Speech Class within the Women's College at Brenau University.We will observe the students as they engage in a…Continue

GLN 2025 - Higher Score Strategies and Georgia LEARNS Now - SomethingAbout

Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 27, 2025. 0 Replies

A concept documented in "Good to Great" by Jim Collins offered that greatness was achieved in many instances where leaders decided "who would be on the bus and then let those on the bus decide where the bus would go." The purpose of the GLN…Continue

GLN 2025 - E5T5 - CuriousAbout

Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 16, 2025. 0 Replies

The format and outcome of a CuriousAbout is designed to allow for the discovery and application of curiosity to accelerate successful business outcomes.The E5T5 (Each Five Teach Five) Concept was adapted from the Each One Teach One concept by the…Continue

GLN 2025 - Online Courses - CuriousAbout

Started by Paul Terlemezian in Georgia LEARNS 2025. Last reply by Brent Darnell Oct 17, 2025. 1 Reply

The format and outcome of a CuriousAbout is designed to allow for the discovery and application of curiosity to accelerate successful business outcomes.There is an ongoing effort to invest in creating online courses. At the same time, it has become…Continue

GLN 2025 - Emotional Intelligence - TeachAbout

Started by Paul Terlemezian in Georgia LEARNS 2025. Last reply by Paul Terlemezian Oct 16, 2025. 1 Reply

Session Leader: Brent DarnellBrent Darnell is undoubtedly a transformative figure in the construction industry, pioneering the integration of emotional…Continue

GLN 2025 - Embracing Uncertainty as Fuel for Growth - TeachAbout

Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 14, 2025. 0 Replies

Session Leader: Sherry HeylEmbracing Uncertainty as a Catalyst for GrowthIn times of rapid change, uncertainty often feels uncomfortable or even threatening. Yet,…Continue

GLN 2025 - Debate for Discovery: Finding Better Answers Together - TeachAbout

Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 14, 2025. 0 Replies

Session Leader: Sherry HeylDebate for Discovery: Finding Better Answers TogetherA Not So Simple Politics x Amplified Concepts WorkshopIn a world where every…Continue

GLN 2025 - Flow - CuriousAbout

Started by Paul Terlemezian in Georgia LEARNS 2025. Last reply by Judith Lee Glick-Smith Oct 28, 2025. 2 Replies

The format and outcome of a CuriousAbout is designed to allow for the discovery and application of curiosity to accelerate successful business outcomes.Our guest will be …Continue

Blog Posts

What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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This segment will be delivered using the Georgia LEARNS BYOL Plus format.

Panelists:

Remarkable Speaker: Paula Larson https://www.linkedin.com/in/paula-s-larson-559959b/

Moderator: Paul Terlemezian https://www.linkedin.com/in/paulterlemezian/

BYOL Plus Definition: BYOL – The Bring Your Own Learning panel format was introduced by Georgia LEARNS in 2015. Panelists have up to two minutes (30 seconds would be fine) to present questions related to what they want to learn from the audience as well as present what they believe the audience can learn from the panelist's experience. Each panel is followed by 20-30 minute breakout discussion sessions. In 2016 we improved BYOL by concluding each segment with the “Plus” - a 5 to 10 minute closing presentation by a “Remarkable” speaker who will describe what they learned from the panelists and breakouts. Critical to the success of the panel is the moderator role. The moderator stimulates interaction before and after the event via the online discussions for each segment. During the event the moderator manages the panel and the sequence of activities for the panel. They also monitor the online discussion and encourage people to submit their ideas into it.

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What proof do we have (or need) that investments in learning have a positive impact to performance?

Have we set up control groups - and compared results?

Is there any proof that elearning is universally more effective or less effective than no learning, classroom learinng or social learning?

How would your role be different if validated proof was readily available to you?

Hi Everyone!  As a panelist, my questions and thoughts regarding "Proof" center around discovering the effectiveness of learning events to assess what people actually have learned to improve their performance at work.  The tools available to prove ROI of L&D programs tend to be much more descriptive and subjective, rather than numerical and objective.  Post-training quizzes, one-to-one discussions, employee surveys, participant case studies, and official certification exams are some ways to measure training effectiveness; yet, we all know that this takes time and implementing all levels of the Kirkpatrick model can be an expensive and time-consuming process.  

So what are best ways to tell the learning story and "prove" investments made to positively impact performance back on the job?     

I would like to challenge what "proof" really means and why does learning feel it has to prove its relevancy in ways that other key functions do not. Is ROI and "proof" a trap that leaders are falling into and are there other ways to show value opposed to fighting to justify existence.   

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