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What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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Learning from experience is good and yet experience includes making mistakes which is not good.

  • How do we accept the vulnerability that accompanies making mistakes?
  • How do we avoid diminishing others because they have made mistakes?
  • How do we assure objectivity when analyzing success or failure?
  • How do we assure the appropriate amount of analysis?
  • What aspects of analyzing experience are you curious about?

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