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GLN TeachAbout - How Customer Training Drives Customer Success - Katie Warvel
Started by Paul Terlemezian in GLN TeachAbouts 9 hours ago. 0 Replies 0 Likes
Session Leader Katie WarvelWhen designing training for customers, what assumptions do you make and how does that impact your work?Customer training often…Continue
GLN TeachAbout - The Revenue Triangle for Startups - Joseph Akpan
Started by Paul Terlemezian in GLN TeachAbouts yesterday. 0 Replies 0 Likes
Session Leader Joseph AkpanThe Core Premise: Every founder is chasing growth, but sometimes in the rush to scale, they treat the three most important levers…Continue
GLN 2025 - Brenau Gen Z Communication Live
Started by Paul Terlemezian in Georgia LEARNS 2025 Nov 3, 2025. 0 Replies 0 Likes
This event will be the fourth time that the Georgia LEARNS Community has learned with Professor Anna Deeb's SP108W Fundamentals of Speech Class within the Women's College at Brenau University.We will observe the students as they engage in a…Continue
GLN 2025 - Higher Score Strategies and Georgia LEARNS Now - SomethingAbout
Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 27, 2025. 0 Replies 0 Likes
A concept documented in "Good to Great" by Jim Collins offered that greatness was achieved in many instances where leaders decided "who would be on the bus and then let those on the bus decide where the bus would go." The purpose of the GLN…Continue
GLN 2025 - E5T5 - CuriousAbout
Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 16, 2025. 0 Replies 0 Likes
The format and outcome of a CuriousAbout is designed to allow for the discovery and application of curiosity to accelerate successful business outcomes.The E5T5 (Each Five Teach Five) Concept was adapted from the Each One Teach One concept by the…Continue
GLN 2025 - Online Courses - CuriousAbout
Started by Paul Terlemezian in Georgia LEARNS 2025. Last reply by Brent Darnell Oct 17, 2025. 1 Reply 0 Likes
The format and outcome of a CuriousAbout is designed to allow for the discovery and application of curiosity to accelerate successful business outcomes.There is an ongoing effort to invest in creating online courses. At the same time, it has become…Continue
GLN 2025 - Emotional Intelligence - TeachAbout
Started by Paul Terlemezian in Georgia LEARNS 2025. Last reply by Paul Terlemezian Oct 16, 2025. 1 Reply 0 Likes
Session Leader: Brent DarnellBrent Darnell is undoubtedly a transformative figure in the construction industry, pioneering the integration of emotional…Continue
GLN 2025 - Embracing Uncertainty as Fuel for Growth - TeachAbout
Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 14, 2025. 0 Replies 0 Likes
Session Leader: Sherry HeylEmbracing Uncertainty as a Catalyst for GrowthIn times of rapid change, uncertainty often feels uncomfortable or even threatening. Yet,…Continue
GLN 2025 - Debate for Discovery: Finding Better Answers Together - TeachAbout
Started by Paul Terlemezian in Georgia LEARNS 2025 Oct 14, 2025. 0 Replies 0 Likes
Session Leader: Sherry HeylDebate for Discovery: Finding Better Answers TogetherA Not So Simple Politics x Amplified Concepts WorkshopIn a world where every…Continue
GLN 2025 - Flow - CuriousAbout
Started by Paul Terlemezian in Georgia LEARNS 2025. Last reply by Judith Lee Glick-Smith Oct 28, 2025. 2 Replies 0 Likes
The format and outcome of a CuriousAbout is designed to allow for the discovery and application of curiosity to accelerate successful business outcomes.Our guest will be …Continue
Blog Posts
What Are You Measuring?
Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment 1 Like
A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…
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GLN TeachAbout - How Customer Training Drives Customer Success - Katie Warvel
Session Leader Katie Warvel
- When designing training for customers, what assumptions do you make and how does that impact your work?
- Customer training often has to compete for the learner’s budget with other training providers. How does that impact what you offer?
- What is the impact of profitability on customer training and how does that influence decisions by you and the customer?
- What are the implications if the customer training is not successful either because the learner did not make sufficient effort or the trainer failed to teach effectively?
- Are there really no differences between customer education and employee education because the learners are always someone's employee?
The format of this session will be:
- Five minutes of welcome and introductions
- Segment A - Ten minutes of listening to the interests and perceptions of those who wish to learn about How Customer Training Drives Customer Success with Katie off-camera and muted.
- Segment B - Ten minutes of formal presentation by Katie regarding How Customer Training Drives Customer Success.
- Segment C - Ten minutes of listening to the reactions to the formal presentation while Katie is off-camera and muted.
- Segment D - Ten minutes of open conversation including Katie.
Topic: GLN TeachAbout - How Customer Training Drives Customer Success
Time: Mar 18, 2026 12:00 PM Eastern Time (US and Canada)
https://us02web.zoom.us/j/89063063851?pwd=otWxSGTb5yVraZRjSgnF64WOw...
Meeting ID: 890 6306 3851
Passcode: 717943
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