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What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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GLN TeachAbout - Customer Centricity - Mary Ritz - March 9, 2022

Expert: Mary Ritz

Format:

Four - 10 Minute Segments

  1. Facilitated conversation amongst LEARNERS (panelists) on the topic
    1. in the presence of an expert
    2. who is muted and off-camera
  2. Expert presentation
  3. Facilitated conversation amongst LEARNERS on the Presentation
    1. agree on questions to ask the expert
    2. who is again muted and off-camera
  4. Facilitated conversation including the expert
    1. who may or may not choose to answer the questions
    2. who may pose questions of their own!

Topic: Georgia LEARNS TeachAbout - Customer Centricity - Mary Ritz
Time: Mar 9, 2022 11:00 AM Eastern Time (US and Canada)

Join Zoom Meeting
https://us02web.zoom.us/j/85729170119?pwd=cm9MVXE2blZCRk1udU90Vk4zM...

Meeting ID: 857 2917 0119
Passcode: 392968
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+13126266799,,85729170119#,,,,*392968# US (Chicago)
+16468769923,,85729170119#,,,,*392968# US (New York)

Views: 42

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Replies to This Discussion

Wouldn't every business claim to be customer-centric?

What other choices are there?

  • Employee
  • Owner
  • Community
  • Cause

Is there only one centricity per entity?

Is there a hierarchy of centricities?

Paul and everyone, 

For me, this TeachAbout was like the greatest 2-course dinner.  First, we had overwhelmingly tasty appetizers and a meal provided by "us."  Then, Mary served us the most delicious meal and the finest wine.

Memorable.  Henry Liebling. 

Henry - terrific analogy!

You are one of the chefs!

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