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GLN LearnAbout - Raising Capital for an EdTech Startup - 13 March, 2024 - Noon Eastern

Started by Paul Terlemezian in GLN LearnAbouts Mar 4. 0 Replies

Learner: Dr. Marilyn CarrollLearn with Dr. Carroll and other entrepreneurs interested in raising capital for their EdTech Startup.The format of this session will be:Marilyn will explain what she wishes to learn about - and whyShe will ask each of…Continue

GLN TeachAbout - Integrative Debating - Glenn Meier, February 29, 2024, 3:00 - 3:45 PM Eastern USA

Started by Paul Terlemezian in GLN TeachAbouts Feb 11. 0 Replies

Earlier this year, Glenn responded to the Conscious Capitalism/Georgia LEARNS Pluralism event by sending an email via LinkedIn. His message included:"...the magic lies in an agreed upon process for making the conversation a "fair fight."  In my…Continue

GLN 2023 - TeachAbout - Purpose

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 26, 2023. 0 Replies

Is it possible or desirable to differentiate purpose from passion?Session Leader: Donald JenkinsThe format of this session will be:Five minutes of welcome and…Continue

GLN 2023 - Hidden About - Humble Inquiry - Scaling

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 25, 2023. 0 Replies

Is humble inquiry real or imagined?Is it desirable? If so - when? If not - why?Session Leader:…Continue

GLN 2023 - Open Forum Conversation - BYOT

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 25, 2023. 0 Replies

BYOT = Bring Your Own TopicThese sessions are offered to allow for open forum conversation and/or the opportunistic creation of breakout rooms to allow for self-directed conversations.Breakout rooms will be preset. Participants may:Choose an open…Continue

GLN 2023 - TeachAbout - Cheat Codes for Life

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 24, 2023. 0 Replies

The Surprisingly Simple Cheat Codes for Happiness, Creativity, and Human Performance.If you are human, there is something in this session for you.We live in a world of algorithms. Relatively simple pieces of logic and actions that govern everything.…Continue

GLN 2023 - Panel Discussion - Innovation

Started by Paul Terlemezian in Georgia LEARNS 2023. Last reply by Paul Terlemezian Nov 27, 2023. 2 Replies

What is the opposite of innovation? Might it be stagnation?How do we know something is an innovation?This session will be the traditional Georgia LEARNS Plus-BYOL-Plus format:First 15 minutes: The humorists will share their perspective on the topic…Continue

GLN 2023 - ExploringPossibilitiesAbout - Hardwiring

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 21, 2023. 0 Replies

Session Leader: Chuck RussellThe Session Format is the following:1. You will be asked to accept the premise that it is possible to know why you are failing to do…Continue

GLN 2023 - TeachAbout - Simulations 2024

Started by Paul Terlemezian in Georgia LEARNS 2023. Last reply by Paul Terlemezian Nov 30, 2023. 1 Reply

Session Leader: Eric BluesteinThe format of this session will be:1.Eric will explain what he wishes to learn about Simulations - and why.2.He will ask…Continue

GLN 2023 - CaseStudyAbout - Small Business Revival

Started by Paul Terlemezian in Georgia LEARNS 2023 Nov 21, 2023. 0 Replies

Session Leader: Neicey JohnsonCase Study: How to save a spiraling out-of-control small business.Seeking tips to assist with corporate operational…Continue

Blog Posts

What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 1 Comment

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…

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Panelists:

Moderator: Lisa Fey - https://www.linkedin.com/in/lisafeyatlanta/

Remarkable Speaker: Mike Lutzenkirchen - https://www.linkedin.com/in/michael-lutzenkirchen-a2009124/

Our interest in "Performance Assurance" was stimulated by the TAG IoT conference in 2017 where the concept of Automobile Assurance was introduced by one of the speakers.

Automobile "Assurance" may replace Automobile "Insurance."  The concept as it applies to automobiles relates to assuring that an automobile will not be in an accident (collision avoidance) nor be stolen (driver authentication.)

We are interested in applying the ALO(sm) to Workforce Readiness and "Learning" to assure the intended performance outcomes - hence: Performance Assurance - the intentional commitment to business outcomes.

The ALO(sm) was designed to represent the mindset and toolset to enable Performance Assurance. Using the ALO(sm) and adapting the ALO(sm) will create the necessary skillset.

What obstacles and successes have you had - or anticipated related to Performance Assurance?

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I've been asked to provide a concise, actionable definition of what Georgia LEARNS means by expressing "Performance Assurance."

Performance Assurance: The intentional design, development and deployment of a business solution using the ALO(sm) mindset, toolset and skillset that results in a "performance product" for which the design, development and deployment teams are accountable for the successful use of the "performance product" every time it is used.

I am interested in your reaction to:

  1. "intentional"
  2. "business solution"
  3. "ALO(sm)"
  4. "performance product"
  5. "accountable"
  6. "every time"

My understanding of "Performance Assurance" has been accelerated and influenced by learning about how the healthcare industry has been responding to (VBR) Value-Based Reimbursement.

This "August 18" series of articles contains significant insights for understanding, adaptation and adoption within healthcare.

Your comments will help accelerate the understanding, adaptation and adoption within our community.

Conference Reflection:

I got an advanced degree in instructional design in 1990. Dr. Robert Brinkerhoff; the ROI & "Level 5" guru, was my grad advisor. Rob successfully etched ROI into our minds. Since then, I've mostly worked with "bleeding edge" learning technologies and processes.

Over the years I grew increasingly disillusioned with the way training was being analyzed, designed, developed, implemented, and evaluated. Frankly, I can count on one hand, maybe one finger, the number of times an organization has allowed me or anyone else to do a proper needs analysis. The same goes for design, implementation, & evaluation. Development was all that mattered. "We need an eLearning program...." was what I heard and that's what I was expected to do to "fit" in the organization. I LOVED developing eLearning programs and still do, but I know most were a waste of time. The reason I know they were a waste of time is because the practice I designed into the courses was always cut to save time. I was told the managers would handle that. I knew the managers never followed through. I also knew learners would forget 90% of what I delivered to them within a few days if they didn't get relevant practice & coaching. ...Hi-Ho

One day while working as the global learning technologies manager at InterContinental Hotels Group, I realized I could give IHG a huge competitive advantage if I could find a way to deliver SOPs to people performing: 1) Jobs with too many tasks to memorize (bartenders), 2) Error prone/boring tasks (cooks), 3) Processes used too infrequently to memorize (emergency procedures), 4) The same tasks as everyone else but understanding multiple languages. No eLearning program or currently available system would do it. I had to find a new way. And while I was at it, I needed to cut the millions of dollars per year we spent on language translation alone and ASSURE quality performance each and every time a task was performed because that's what Dr. Brinkerhoff would say, do it all 100% hands free, without a phone, and at a lower cost than any other viable system.

IHG may be a great company, but I knew I wouldn't get them to buy into my idea. So, I left the company and patented the system I needed. Even before Amazon Echo, I designed a system with a conversational interface that would verbally deliver step-by-step directions, on demand, in any language, then reports the time users spend on each step along with user feedback. The collected data indicates at a process STEP level where learners need re-training/coaching/help that either their supervisor, trainer, or training vendor could provide. It also indicates which processes need improved at which STEP and which organizations are best/worst managed. To further assure performance, users can say "Pythia Help" whenever they need help and a phone & email alert will be immediately be sent to their manager. If a critical process step appears to have been missed, a similar alert will be sent.

Thanks to everyone who discussed performance assurance at my table! I apologize for being 10 minutes late. For your reference, the fastest you can get from Detroit Metro Airport to Hudson Grille is exactly 3 hours and 40 minutes.

http://www.adytonusa.com

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Bill - thanks for describing the experiences that resulted in where you are today. Being able to envision something - before it is possible/practical - may increase our ability to recognize innovations that make it possible/practical.

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