"Interesting ... I recently heard that a huge percent of the psychological value in a vacation is in the 'anticipation' phase - what if when the post office knew it had picked something up for delivery to you, they could let you know it was…"

"During this breakout session of Georgia LEARNS 2017, we discussed how you need to get into the skin of your customer to really understand how you are adding value to them or their business - in real life.  Where the value is, that's where…"

"Ok, I'll take a stab, but looking for others to contribute ... Change creates successful transformation in identified target outcomes or objectives."

"Respectfully, I would not want to sign up for that outcome.  All changes, all the time - the nature of change is that we must have a feedback loop.  If we do not respond to that feedback, it's not worthwhile.  Sometimes, the…"

"With the speed of business and activity across segments, how do you create space for truly innovative thinking?  How can you become aware of your biases, habits and style, when most people today only have time to react?"