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What Are You Measuring?

Posted by Bill Crose on September 13, 2019 at 11:33am 0 Comments

A lifetime ago, my training department colleagues and I were satisfied with training data. We cranked out the requested ILT programs plus the "flavor of the year" content, we kept a busy training schedule, and made sure the coffee was always the right temperature. When accused of not delivering effective training because the learners didn't perform as they were trained, we took refuge in our management support role and not ultimately responsible or accountable for LEARNING or productivity.…



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"One thing you can't hide / Is when you're crippled inside." - John Lennon, "Crippled Inside"

"It's the awesomely radical trust that the people we help are so often able to discover." - perhaps this is the real point of this book. It is natural to think that this book is about how we have to trust others (and that may still be true) - yet - can you imagine being able to help someone else if they do not trust you - or themselves?

"a new birth certificate" - what if family - where most of us discover (and likely continue to experience) trust is the source of the experience that prevents trust from having any chance to develop - with anyone?

"Surely meeting urgent needs imperfectly was better than not meeting them at all." - and then perhaps be ready to "embark on a journey that no one on our team had planned to travel."

"Rather than try to understand why good people were more focused on guarding their crises fiefdom than...."
I will remember this quote and will likely use the word "perspective" in place of "crises fiefdom" and yet I also believe that Bruce is correct - too often.

"Not a chance she's going to make it" - Perhaps the assumptions of our predictions can trap us into the predicted outcome (I recall the "Ladder of Inference" and "self-fulfilling prophecy lessons I have been exposed to by others.) Rather than use our resources to measure and judge - we can use them to adapt?

"If you are real, I'd like to ask you for a favor" - sometimes just showing up can have an impact to someone else - which you may or may not ever know about.

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